Return and Refund Policy

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Our Commitment to Your Satisfaction

At Smorgvullian, we focus on providing a reliable shopping experience for our community in Hong Kong. We understand that sometimes an item might arrive in a condition that does not meet expectations. This policy outlines the specific circumstances under which returns and refunds are processed.

By placing an order on our website, you acknowledge and agree to these procedures. Our goal is to resolve issues quickly and fairly, maintaining the trust you place in our brand.

The 30-Day Return Window

We provide a 30-day window for returns, starting from the specific date your footwear is delivered to your Hong Kong address. This timeframe allows you enough duration to inspect your purchase thoroughly.

To be eligible for a return, the item must be in the same condition that you received it, unworn and unused, with all original packaging intact. If 30 days have passed since your delivery, we unfortunately cannot offer a return, replacement, or refund.

Damaged or Incorrect Items

We take responsibility for the items we send out. If you receive a product that is physically damaged or if we sent the wrong size or style, please notify us immediately. You should send an email to contact@smorgvullian.com with your order details and a description of the issue.

Once we acknowledge your request, we will arrange a pickup from your doorstep at no additional cost to you. We handle the logistics of these specific returns so that you do not face any extra hurdles.

Inspection and Resolution

Once your returned item reaches our facility, our team performs a detailed inspection of the product. This process takes 24 hours from the moment the package arrives at our warehouse. Following this inspection, we will notify you via email regarding the status of your request.

  • Replacement: If the item is confirmed as damaged or incorrect, we will prioritize sending a replacement to you.
  • Refunds: If a replacement is not available, or if the item is beyond repair, we will initiate a full refund.

We do not charge any restocking fees for items returned under these specific conditions.

Refund Processing via Bank Transfer

Because Smorgvullian operates exclusively on a Cash on Delivery (COD) basis , we do not have access to your electronic payment details. Therefore, all refunds are issued via bank transfer. If a refund is approved, our team will reach out to you at contact@smorgvullian.com to request your necessary banking information.

Once we receive these details, we initiate the transfer. It typically takes between 5 to 6 business days for the funds to reflect in your account, depending on the internal timelines of your banking provider.

Change of Mind Policy

We encourage our customers to be certain of their selection before finalizing an order.

Note:Smorgvullian does not accept returns, exchanges, or refund requests due to a change of mind, a change in personal preference, or if the customer simply decides they no longer want the item.

Our logistics and pricing structures are built to support a specific model of service, and we do not deviate from this rule. Please ensure you are fully satisfied with your choice before the order is dispatched.

Support and Geographic Scope

This policy applies solely to orders placed and delivered within Hong Kong . If you have any questions regarding our return or refund steps, our support team is available from Monday to Friday, 9:00 AM to 5:00 PM HKT.

You can reach us at contact@smorgvullian.com for any assistance.