Shipping Policy

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Our Approach to Local Fulfillment

At Smorgvullian, we focus on serving our community in Hong Kong with a reliable and straightforward logistics process. This document outlines how we manage the journey of your footwear from our facility to your doorstep.

By placing an order on our website, you acknowledge and agree to the timelines and procedures described below. Our goal is to ensure that every delivery is handled with efficiency and clear communication.

Geographic Service Area

Smorgvullian operates exclusively within Hong Kong. We do not provide international shipping or cross-border logistics. All orders must have a valid physical address located within the borders of Hong Kong .

This local focus allows us to maintain a consistent standard of service and adhere to the specific requirements of our Hong Kong audience. If an order is placed with a delivery address outside of our service area, we will be unable to process it.

Processing and Packaging Timelines

Once you submit an order through our website, our internal team begins the fulfillment process. We require 2 business days to prepare your items. This period is used for order confirmation, secure packaging, and handing the parcel over to our local courier partners.

These 2 business days are essential for ensuring that your footwear is ready for transit. Please note that our warehouse operates from Monday to Friday, and processing does not occur on weekends or public holidays in Hong Kong.

Delivery Duration and Expectations

Following the initial 2-day processing period, the actual transit time typically spans an additional 1 to 2 business days . This means the total duration from the moment you place your order until it arrives at your address is generally between 3 to 4 business days .

While we aim for consistency, external factors such as local weather or high seasonal demand may occasionally influence these timelines. We prioritize a steady flow to ensure your items reach you within the expected window.

Cash on Delivery (COD) and Fees

To keep our transactions simple and accessible, Smorgvullian utilizes a Cash on Delivery (COD) model. We do not collect any payment at the time of checkout on our website. Instead, the full amount for your order is collected by the delivery personnel when they reach your doorstep.

We are committed to transparency in our pricing; therefore, there are no hidden charges, shipping costs, or additional fees added to your total. The price displayed during your order remains the final amount you pay upon arrival.

Tracking and Order Status

If you have questions regarding the status of your delivery, our support team is available to assist you.

You can reach us at contact@smorgvullian.com between 9:00 AM and 5:00 PM HKT , Monday to Friday. We are happy to provide updates on your package as it moves through our logistics network.

Undeliverable Packages

In instances where our courier is unable to complete a delivery due to an incorrect address or the absence of a recipient to provide the COD payment, we will attempt to contact you to reschedule.

If the delivery remains unsuccessful after multiple attempts, the items will be returned to our facility.